When Messages Appear
Message | Cause | Solution |
|---|---|---|
“Device Management function requires at least one active device.” | RICOH Smart Integration Monitoring Device is not installed on the client devices such as the MFPs and the printers. | Install RICOH Smart Integration Monitoring Device on the client devices such as the MFPs and the printers. |
“An unexpected error has occurred. Retry the process.” | An internet connection error occurred. | Confirm that the device is connected to the internet, and then reload the screen. |
“Cannot connect to the internet. Check the connection and then retry.” | The device cannot connect to the internet. | Confirm that the device is connected to the internet, and then reload the screen. |